The Inmates Are Running the Asylum: Why High Tech Products Drive Us Crazy and How to Restore the Sanity (2nd Edition)

By A. Cooper. 2004

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

Explainable AI: Beware of Inmates Running the Asylum Or: How I Learnt to Stop Worrying and Love the Social and Behavioural Sciences (2017, background): “While the title of the paper is deliberately tongue-in-cheek, the parallels with Cooper [2004] are real: leaving decisions about what constitutes a good explanation of complex decision-making models to the experts who understand these models the best is likely to result in failure in many cases.”
Mobile Usability in Educational Contexts: What have we learnt? (2007, unknown): “Influential authors like Cooper (2004) and Nielsen (2005) continue to point out the usability shortcomings of current computer software and technology.”
Cognitive walkthrough for the web (2002, methodology): “Cooper [8] has suggested constructing various personas and designing the site to fit the goals of these personas, and Cooper’s approach meshes well with the process of compiling the set of user goals for the CWW.”
Evaluation Strategies for HCI Toolkit Research (2018, background): “Speculating on the intended audience creates the risk of an elastic user [18], where the definition of the target audience is stretched to accommodate implementation decisions and toolkit design.”
Research through design fiction: narrative in real and imaginary abstracts (2014, background): “Cooper [17] advocated the use of more developed personae where at least age, occupation and gender are known.”