Challenges of doing emphatic design: Experiences from industry

By C. Postma, Elly Zwartkruis-Pelgrim, Elke Daemen, Jia Du. 2012

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A Model of Empathy in Engineering as a Core Skill, Practice Orientation, and Professional Way of Being (2017, background): “10), the latter of which is often associated with higher levels of designer immersion (versus observation; Koskinen & Battarbee, 2003) and the involvement of users and other stakeholders as partners in the problem definition and solving process (Battarbee, Fulton Suri, & Gibbs Howard, 2014; Fila et ”
The manifestation of empathy within design: findings from a service-learning course (2016, background): “2011; Kwok-leung Ho, Ma, and Lee 2011) and (e) challenges of employing empathic design in practice (Postma et al. 2012).”