A survey of software learnability: metrics, methodologies and guidelines

By Tovi Grossman, George W. Fitzmaurice, Ramtin Attar. International Conference on Human Factors in Computing Systems, 2009

323 citations recorded by the source corpus.

Subfields: Computer Science Applications, Information Systems

View Paper: https://www.semanticscholar.org/paper/bfab803d56043d404aaf454d37810c024889721c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Computer Science Applications

1. Marco Aurélio Gerosa
2. Brian Y. Lim

In Information Systems

1. Marco Aurélio Gerosa
2. Mohan Kankanhalli
3. Brian Y. Lim

Citations in the corpus

• Trends and Trajectories for Explainable, Accountable and Intelligible Systems: An HCI Research Agenda (2018, methodology): “’s capacitive sensing review [71] and Grossman’s software learnability survey [73].”
• How Should My Chatbot Interact? A Survey on Social Characteristics in Human–Chatbot Interaction Design (2019, background): “frustration and they often give up when they do not know how to proceed. The literature on interactive systems has highlighted the system learnability as the most fundamental component for usability [Grossman et al. 2009], and an easy-to-learn system should lead the user to perform well, even during”