The customer consequences of returns in online retailing: An empirical analysis

By Stanley E. Griffis, Shashank Rao, Thomas J. Goldsby, T. Niranjan. 2012

250 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/b624c6fa3b1cdd28b5b3729d6ff11b5758b2bdba

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Siliang Tong
2. Shuai Yang
3. Yiping Song

In Organizational Behavior and Human Resource Management

1. Siliang Tong

Citations in the corpus

• Sustainable Retailing in the Fashion Industry: A Systematic Literature Review (2017, background): “Moreover, this return policy increases consumers’ confidence in a retailer [95].”