Critical Success Factors for Business Intelligence Systems
By William G. S. Yeoh, Andy Koronios. Journal of Computational Information Systems, 2010
491 citations recorded by the source corpus.
The implementation of a business intelligence (BI) system is a complex undertaking requiring considerable resources. Yet there is a limited authoritative set of critical success factors (CSFs) for management reference because the BI market has been driven mainly by the IT industry and vendors. This research seeks to bridge the gap that exists between academia and practitioners by investigating the CSFs influencing BI systems success. The study followed a two-stage qualitative approach. Firstly, the authors utilised the Delphi method to conduct three rounds of studies. The study develops a CSFs framework crucial for BI systems implementation. Next, the framework and the associated CSFs are delineated through a series of case studies. The empirical findings substantiate the construct and applicability of the framework. More significantly, the research further reveals that those organisations which address the CSFs from a business orientation approach will be more likely to achieve better results.
Subfields: Information Systems and Management, Management Information Systems
View Paper: https://www.semanticscholar.org/paper/b36647ae0cd17d515677e86efdab5af4bdc2186c
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In Information Systems and Management
In Management Information Systems
Citations in the corpus
- Impact of business analytics and enterprise systems on managerial accounting (2017, background): “As such, Yeoh and Koronis (2010) apply the domain of BI to the IS success and BI literature to develop a BI Critical Success Factors (CSF) framework (Table 3).”