Facts or friends?: distinguishing informational and conversational questions in social Q&A sites

By F. Maxwell Harper, Daniel Moy, J. Konstan. International Conference on Human Factors in Computing Systems, 2009

308 citations recorded by the source corpus.

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What do people ask their social networks, and why?: a survey study of status message q&a behavior (2010, background): “[13] identified two categories of questions posted to Q&A sites: conversational questions, intended to spark discussion, and informational questions, soliciting specific facts.”
Characterizing Online Discussion Using Coarse Discourse Sequences (2017, background): “This signal could be useful towards the task of predicting whether a particular question or a community overall is informational or conversational (Harper, Moy, and Konstan 2009).”
A Comprehensive Survey and Classification of Approaches for Community Question Answering (2016, methodology): “Harper et al. [2010] proposed more formal taxonomy of questions grounded in Aristotelian rhetorical theory: advice, identification, (dis)approval, quality, prescriptive, and factual. Finally, Toba et al. [2014] proposed taxonomy with six question types: definition, factoid, opinion, procedure, reaso”
Design lessons from the fastest q&a site in the west (2011, background): “Answers [11]; SO has 2.9.”