Beyond the user: use and non-use in HCI

By Christine Satchell, Paul Dourish. Australasian Computer-Human Interaction Conference, 2009

721 citations recorded by the source corpus.

How researchers see this paper

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Understanding Student Motivation, Behaviors and Perceptions in MOOCs (2015, background): “As a result, the results of these earlier studies may be biased because they do not capture the experiences of users who engage little or not at all with the course [30].”
Alexa, Are You Listening? (2018, background): “Satchell and Dourish [50] also stress the importance of examining non-use [9], when people actively resist adopting technology due to disenchantment, displacement, or disenfranchisement; or because they conscientiously object [14].”
Postcolonial computing: a lens on design and development (2010, positive): “Technologies’ cultural meanings in particular social and historical circumstances, not only among users but among others [29], that shaped their uptake.”
The urgent need for career preview: Student expectations and graduate realities in music and dance (2015, background): “…work exists the creative and the mundane, and not all creative workers will undertake work that is recognized as equally creative; indeed, creative work as non-standard, non-repeatable, innovative and newly imagined is rare, and most labor has its routine or familiar component (Caves, 2000).”