Efficiency in the provision of public services: a data envelopment analysis of UK public library systems

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Evaluating efficient public good provision: Theory and evidence from a generalised conditional efficiency model for public libraries (2011, background): “In a first stage, basic inputs — such as (expenditures on) labour and capital — are employed in the production of what could be described as ‘service potential’ (Bookstein, 1981; Hammond, 2002).”
Multiunit restaurant productivity assessment using three-phase data envelopment analysis (2007, unknown): “Researchers interested in service-industry productivity have applied data envelopment analysis to a variety of sectors including banking (Jemric and Vujcic, 2002; Sherman and Ladino, 1995), insurance (Mahajan, 1991), nursing (Nunamaker, 1983), public services (Hammond, 2002), and telecommunications ”
Efficiency and productivity (2008, unknown): “18 Municipal services Hughes and Edwards (2000) Moore et al. (2001) Prieto and Zofio (2001) Southwick (2005) Museums Mairesse and Vanden Eeckaut (2002) Bishop and Brand (2003) Basso and Funari (2004) Nursing homes Fried et al.”
Value for money? German local government efficiency in a comparative perspective (2011, background): “…studies on the (in)efficiency of the public sector tend to concentrate on one particular area of public goods provision: say, waste collection, administration, road maintenance, public libraries and so on (De Borger and Kerstens, 2000; Worthington and Dollery, 2000; Hammond, 2002; Kalb, 2009).”