An empirical analysis on the influence of risk on relationships between handling of product returns and customer loyalty in E-commerce

By Ramakrishnan Ramanathan. 2011

159 citations recorded by the source corpus.

Subfields: Management Information Systems, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/abb2435ab4d7d317045f20f8c9224e1acd456d3f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Kannan Govindan
2. Devika Kannan
3. Hamed Soleimani
4. Xun Wang
5. Stephen M. Disney

In Strategy and Management

1. Kannan Govindan
2. Devika Kannan
3. Hamed Soleimani
4. Xun Wang
5. Stephen M. Disney

Citations in the corpus

• Reverse logistics and closed-loop supply chain: A comprehensive review to explore the future (2015, background): “Ramanathan (2011) surveyed the relationships between the performance of companies in handling product returns and customer loyalty affected by products risk characteristics.”