The influence of airline service quality on passenger satisfaction and loyalty : The case of Uganda airline industry
By Juliet Namukasa. 2013
200 citations recorded by the source corpus.
Subfields: Economics and Econometrics, Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/aa8a680ec8c62fb40790c34d02c094987ffc53dd
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Economics and Econometrics
In Marketing
- Pruit Santiwatana
- Hongwei Jiang
- Yahua Zhang
- Nikolaos Stylos
- Rajesh Rajaguru
- Constantinos-Vasilios Priporas
- Lakshminarasimhan Vedanthachari
- Jinde Jiang
In Organizational Behavior and Human Resource Management
- Pruit Santiwatana
- Hongwei Jiang
- Yahua Zhang
- Nikolaos Stylos
- Rajesh Rajaguru
- Constantinos-Vasilios Priporas
- Lakshminarasimhan Vedanthachari
Citations in the corpus
- An investigation of service quality, customer satisfaction and loyalty in China’s airline market (2016, methodology): “Following Namukasa (2013) who claimed that passenger satisfaction as a mediating variable had a strong influence on passenger loyalty, we used the customer satisfaction variable as an independent variable in the customer loyalty model.”
- Service quality, satisfaction, and customer loyalty in Airbnb accommodation in Thailand (2017, background): “The pluralism of the definitions of service quality is due to the fact that the majority of them depend on the context and therefore these definitions focus on how the customer’s requirements are met and how well the service delivered matches the customers’ expectations (Namukasa, 2013).”
- Role of value for money and service quality on behavioural intention: A study of full service and low cost airlines (2016, background): “Namakasa (2013) found the positive effect of pre-flight, in-flight and post-flight service quality on customer satisfaction.”