The Impact of Flow and Communitas on Enduring Involvement in Extended Service Encounters

By L. McGinnis, J. Gentry, Tao Gao. 2008

92 citations recorded by the source corpus.

Subfields: Developmental and Educational Psychology, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/a9f3df64228655604ee90739d17245c16c0e451b

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Developmental and Educational Psychology

1. Kuo-Chien Chang

In Social Psychology

1. Kuo-Chien Chang
2. M. Rosenbaum
3. Carolyn Massiah

In Sociology and Political Science

1. Kuo-Chien Chang
2. M. Rosenbaum
3. Carolyn Massiah

Citations in the corpus

• Examining the Effect of Tour Guide Performance, Tourist Trust, Tourist Satisfaction, and Flow Experience on Tourists' Shopping Behavior (2014, background): “McGinnis, Gentry, and Gao (2008) demonstrated that flow is more important in creating an enduring involvement, which is viewed as long-term enthusiasm for a particular activity.”
• The role of self-determination theory in marketing science: An integrative review and agenda for research (2019, unknown): “…variables to predict customers' intention and enduring involvement in the service marketing context (Herzog et al., 2007; Hung & Lu, 2018; McGinnis et al., 2008; Webb et al., 2013), while two studies used controlled and autonomous orientation constructs as moderating and mediating…”
• An expanded servicescape perspective (2011, background): “In addition, a sense of communitas among a service firm’s customers, referring to the customers’ ability to engage in pure sociability in the firm despite different backgrounds and social classes, positively enhances their perceived involvement in a service setting, which promotes long-term patronag”