Unemployed and their caseworkers: should they be friends or foes?
By S. Behncke, Markus Frölich, M. Lechner. Social Science Research Network, 2010
99 citations recorded by the source corpus.
Summary. In many countries, caseworkers in public employment offices have dual roles of counselling and monitoring unemployed people. These roles often conflict, which results in important caseworker heterogeneity: some consider providing services to their clients and satisfying their demands as their primary task. However, others may pursue their own strategies, even against the will of the unemployed person. They may assign jobs and labour market programmes without the consent of the unemployed person. On the basis of a very detailed linked jobseeker–caseworker data set for Switzerland, we investigate the effects of caseworkers’ co‐operativeness on the probabilities of employment of their clients. Modified statistical matching methods reveal that caseworkers who place less emphasis on a co‐operative and harmonic relationship with their clients increase their chances of employment in the short and medium term.
Subfields: Economics and Econometrics, General Health Professions, Statistics and Probability
View Paper: https://www.semanticscholar.org/paper/a714fd3b1c443ae75e47de9f7f601ae6117ee0b0
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Citations in the corpus
- Integrating Immigrants: The Impact of Restructuring Active Labor Market Programs (2016, background): “2 Previous work examining the role of caseworkers includes Lechner and Smith ð2007Þ, Behncke, Frölich, and Lechner ð2010a, 2010bÞ, and Rinne, Uhlendorff, and Zhao ð2013Þ.”