Service Quality, Customer Satisfaction, and Customer Loyalty in Indian Commercial Banks

By Usha Lenka, Damodar Suar, P. Mohapatra. 2009

170 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/a3c81bb4bf5d0880ffc7f7fee823d2b509a17e47

Citations in the corpus

• Customer Satisfaction, Perceived Service Quality and Mediating Role of Perceived Value (2012, unknown): “Positive perception of service quality is the indication of the customers’ satisfaction (Lenka et al, 2009).”