Communication skills in child protection: how do social workers talk to parents?

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Parental resistance and social worker skills: towards a theory of motivational social work (2012, background): “Forrester et al. (2008c) noted that effective child and family social work should be focused on both a vulnerable child and a vulnerable parent or parents.”
Empathy, Sympathy, and Pity: 21st-Century Definitions and Implications for Practice and Research (2011, background): “Understanding and cultivating empathy is key to being an effective social worker ( Forrester, Kershaw, Moss, & Hughes, 2007 ; Shulman, 2009 ).”
What social workers do in performing child protection work: evidence from research into face‐to‐face practice (2016, background): “It is increasingly recognised that empirical research which illuminates what social workers actually do when present with children and families in real time has barely begun (Forrester et al. 2008a; Hall & Slembrouck 2009).”