Online purchase return policy leniency and purchase decision : Mediating role of consumer trust

By Pejvak Oghazi, S. Karlsson, D. Hellström, K. Hjort. 2018

208 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9c34fed49a62de6e721f8f1feca2ffc7fa402464

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Sarfraz Ahmed Dakhan
2. Sikander Ali Qalati
3. Esthela Galván Vela
4. Hongwei Wang
5. Truong Thi Hong Thuy
6. Qican Gu
7. S. Merani
8. Qiangwei Xia

In Organizational Behavior and Human Resource Management

1. Sikander Ali Qalati
2. Hongwei Wang
3. Qican Gu
4. Qiangwei Xia
5. Xicheng Yin

In Sociology and Political Science

1. Hongwei Wang
2. Qican Gu
3. Qiangwei Xia
4. Xicheng Yin

Citations in the corpus

• How Social Interaction Affects Purchase Intention in Social Commerce: A Cultural Perspective (2019, background): “In Oghazi’s study [29], privacy disclosure and security risk are viewed as the main causes of perceived risk and the biggest obstacle to consumers’ online shopping.”
• Effects of perceived service quality, website quality, and reputation on purchase intention: The mediating and moderating roles of trust and perceived risk in online shopping (2021, background): “According to Nunnally (1978), the value for Cronbach’s alpha should exceed 0.7; the threshold values for constructs in this study were between 0.844 and 0.935.”