Quantifying Skype user satisfaction

By Kuan-Ta Chen, Chun-Ying Huang, Polly Huang, Chin-Laung Lei. Conference on Applications, Technologies, Architectures, and Protocols for Computer Communication, 2006

296 citations recorded by the source corpus.

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Video stream quality impacts viewer behavior: inferring causality using quasi-experimental designs (2012, background): “For instance, the relationship between page download times and user satisfaction [3] for the web and quantifying user satisfaction for Skype [6].”
Understanding the impact of video quality on user engagement (2011, background): “Chen et al. study the impact of quality metrics such as bitrate, jitter, and delay on call duration in Skype [11] and propose a composite metric to quantify the combination of these factors.”
Key differences between Web 1.0 and Web 2.0 (2008, background): “As such, it can be modeled and viewed through the same lens as the Web2 sites which we present in this paper, and many of the same questions apply (some initial measurements are in [7]).”
Revealing skype traffic: when randomness plays with you (2007, methodology): “[6] deals with the evalua tion of the QoS level provided by Skype calls.”
Developing a predictive model of quality of experience for internet video (2013, background): “For example, in [16], the authors study the impact of bitrate, jitter and delay on call duration in Skype and propose a unified user satisfaction metric as a combination of these factors.”