Advanced access: reducing waiting and delays in primary care.

By M. Murray, Donald M. Berwick. Journal of the American Medical Association (JAMA), 2003

679 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

Clinic Overbooking to Improve Patient Access and Increase Provider Productivity (2007, background): “More recently, Rohleder and Klassen (2002) examine rolling-horizon scheduling policies when demand for appointments fluctuates.”
A 2020 vision of patient-centered primary care (2005, background): “Waiting times for appointments can be drastically reduced, as can turn-around times within the physician’s office.(22,23) Shared decision making between patients and physicians can be facilitated using interactive techniques.”
Building a Better Delivery System: A New Engineering/Health Care Partnership (2005, background): “The health care sector as a whole has been very slow to embrace them, however, even though they have been shown to yield valuable returns to the small but growing number of health care organizations and clinicians that have applied them (Feistritzer and Keck, 2000; Fone et al., 2000; Leatherman et a”
Clinic scheduling models with overbooking for patients with heterogeneous no-show probabilities (2010, background): “However, it is commonly observed that patients who make reservations at earlier times 351 tend to have higher no-show probabilities and they often use up the physician’s capacity before patients 352 with low no-show probabilities can be scheduled [13, 14, 16].”