The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers

By Rosemary Batt, David Holman, Ursula Holtgrewe. 2009

158 citations recorded by the source corpus.

Subfields: General Health Professions, Public Administration, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9098bd0c994851d77eb9675c5e990ff414b2724a

Citations in the corpus

• The Effects of Training on Own and Co-Worker Productivity: Evidence from a Field Experiment (2011, unknown): “Although the current trend is to outsource call centres, most call centres are in-house (Batt et al. 2009).”
• From the Firm to the Network: Global Value Chains and Employment Relations Theory (2013, unknown): “At the same time, employment characteristics in the call center conform to local laws and local institutional practices (Batt et al 2009).”