The Roter interaction analysis system (RIAS): utility and flexibility for analysis of medical interactions.

By D. Roter, S. Larson. Patient Education and Counseling, 2002

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Measuring patient-centered communication in patient-physician consultations: theoretical and practical issues. (2005, background): “Measures that focus on content such as socio-emotional talk (Roter & Larson, 2002), process such as interruptions (Marvel, Epstein, Flowers, & Beckman, 1999), or the patient’s experiences such as feeling known (Safran et al., 1998) may also provide contrasting information.”
Electronic medical record use and physician-patient communication: an observational study of Israeli primary care encounters. (2006, background): “The numerous translations for international applications have demonstrated cultural adaptability and high levels of reliability and validity [25].”
The Effects of Race and Racial Concordance on Patient-Physician Communication: A Systematic Review of the Literature (2017, positive): “Namely, results are more likely to be consistent and to demonstrate that black patients experienced poorer communication than white patients when using validated measures of communication such as the RIAS [39] or the CAHPS [30] rather than investigator-created measures.”