Service quality and productivity: a synergistic perspective

By A. Parasuraman. 2002

299 citations recorded by the source corpus.

Subfields: Management Information Systems, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/8cf4af5479e7a759dcf63a4f7d80c343c32e7f70

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Waleed A. Muhanna
2. Jay B. Barney
3. Paul P. Tallon
4. V. Venkatesh
5. Saggi Nevo
6. Lei-Yu Wu
7. Philip A. Collier
8. Mohamed Z. Elbashir

In Marketing

1. Jay B. Barney

In Organizational Behavior and Human Resource Management

1. Waleed A. Muhanna
2. Jay B. Barney
3. Paul P. Tallon
4. V. Venkatesh
5. Lei-Yu Wu
6. Saggi Nevo
7. Philip A. Collier
8. Mohamed Z. Elbashir

Citations in the corpus

• Information Technology and the Performance of the Customer Service Process: A Resource-Based Analysis (2005, background): “Several authors have argued that while productivity measures may be appropriate in the manufacturing context where the output (product) can be defined and measured easily and unambiguously, they are less appropriate for service processes (Brynjolfsson 1993; Parasuraman 2002).”