A methodology for interactive computer service measurement

By M. Abrams, S. Treu. 1977

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Explanation in Human-AI Systems: A Literature Meta-Review, Synopsis of Key Ideas and Publications, and Bibliography for Explainable AI (2019, background): “Many additional researchers discussed the challenges of evaluating human-computer systems, including explainable AI systems (e.g., Abrams and Treu, 1977; Antunes, Herskovic, Ochoa, and Pino, 2012; Kulesza, et al., 2010, 2012, 2011, 2013, 2015; Nataksu, 2004; Ribiero, et al., 2016a,b; Sheh and…”
Need for multi-aspect measures to support evaluation of complex human-computer interfaces (1998, background): “Tables and descriptions of such measures were published previously [1].”