Air the anger: investigating online complaints on luxury hotels

By E. Ekiz, C. Khoo-Lattimore, Faranak Memarzadeh. 2012

111 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/856dbac0e847f18efac8427a9fc3f1de6b65d629