An empirical study of the relationships within the categories of the EFQM model

By Iñaki Heras‐Saizarbitoria, F. Marimon, Marti Casadesus. 2012

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The relationships within the categories of the European Foundation for Quality Management (EFQM) self-assessment model are analysed in this article, based on 242 independent assessments carried out in the European region with the highest density of EFQM awards (the Basque Autonomous Community, in Spain). The main finding of the article is that the relationships within the categories of the EFQM are robust, despite the fact that there exist relationships among some of its enablers and results that fail to reach a suitable level of validity. These findings coincide with the conclusions reached in studies carried out previously on the Malcolm Baldrige model. The conclusions reached in the article may be of interest for both the academic and the professional spheres of activity.

Subfields: Management Information Systems, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/6d10960c0cc95838d6fc9ede5dcb03c24323f6d1