It's (Not) Simply a Matter of Time: The Relationship Between CMC Cues and Interpersonal Affinity
By Noah Liebman, Darren Gergle. 2016
37 citations recorded by the source corpus.
Nonverbal, paralinguistic cues such as punctuation and emoticons are believed to be one of the mechanisms through which interpersonal relationship development takes place in text-based interactions. We use a novel experimental apparatus to manipulate these cues in a live Instant Message conversation. Results show a positive causal relationship of conversation duration and cue use on perceived affinity, and the relationship is contingent upon whether or not partners are able to see each other's cues. Further analysis of the dialogue reveals that reciprocity may play a central role in supporting this effect. We then demonstrate how one's cue use is influenced by a partner's cue use, and show that cues are often used in greeting and sign-off rituals.
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Citations in the corpus
- "Blissfully Happy" or "Ready toFight": Varying Interpretations of Emoji (2016, background): “Going beyond interpretation of individual messages, Liebman and Gergle (2016) demonstrated that emoticons (along with punctuation) are important in interpersonal relationship development over text-based communication.”
- Teachers’ attitudes towards chatbots in education: a technology acceptance model approach considering the effect of social language, bot proactiveness, and users’ characteristics (2021, background): “Emoticons are combinations of ASCII characters used to represent a particular emotional state such as happiness or sadness (Baron 2003) and increase the perception of interpersonal relationships (Liebman and Gergle 2016).”