The role of etail quality, e-satisfaction and e-trust in online loyalty development process

By Jiyoung Kim, Byoungho Jin, Jane L. Swinney. 2009

579 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6a65e75e209132481efc8969915075e14e9fbb58