“Just Roll Your Mouse Over Me”: Designing Virtual Women for Customer Service on the Web

By Sean Zdenek. 2007

33 citations recorded by the source corpus.

Subfields: Gender Studies, Sociology and Political Science, Human-Computer Interaction

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Gender Studies

1. Myra Cheng
2. Abeba Birhane

In Sociology and Political Science

1. William S. Isaac
2. Iason Gabriel
3. Borja Balle
4. Myra Cheng
5. Lisa Anne Hendricks
6. T. Stepleton
7. Atoosa Kasirzadeh
8. Abeba Birhane

In Human-Computer Interaction

1. William S. Isaac
2. Borja Balle
3. Po-Sen Huang
4. Abeba Birhane

Citations in the corpus

• Ethical and social risks of harm from Language Models (2021, background): “These findings were echoed in other types of virtual assistants such as visual avatars, raising concerns that the gendering of these assistants amplifies the objectification of women and ‘linking technology-as-tool to the idea that women are tools, fetishized instruments to be used in the service of”
• Taxonomy of Risks posed by Language Models (2022, background): “The commonplace gendering of CAs as female has been argued to promote the objectification of women, reinforcing ‘the idea that women are tools, fetishized instruments to be used in the service of accomplishing users’ goals’ [36, 195, 202].”
• It Sounds Like A Woman: Exploring Gender Stereotypes in South Korean Voice Assistants (2019, background): “Previous researchers in feminist HCI have expressed concern over a gendered agent because it can easily reproduce a stereotypical gender script [11].”