The Relationships among Tourist Novelty, Familiarity, Satisfaction, and Destination Loyalty: Beyond the Novelty-familiarity Continuum
By Masaki Toyama, Yuichi Yamada. 2012
116 citations recorded by the source corpus.
Novelty and familiarity play an important role in tourists’ perceptions, and these have been regarded as contrasting concepts for a long time. However, recent cognitive science literature suggests that novelty and familiarity are separate concepts, independently influencing consumer behavior. Based on this, our study aims to examine the differences between the effects of novelty and familiarity on satisfaction and destination loyalty. These relationships are explored by analyzing the responses of tourists in Takayama City, Japan. The research model was tested using structural equation modeling (SEM) techniques. The results show that both novelty and familiarity contribute to destination loyalty; however, only novelty has an effect on the formation of satisfaction. Theoretical and managerial implications of these are also discussed.
Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/5e10db2ecf74cf69829d321dd241b4a077e9b0c3
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Organizational Behavior and Human Resource Management
In Sociology and Political Science
- Ksenia Kirillova
- Chi-Hsiung Tseng
- Jingru Zhang
- Ying-chen Chen
- Bihu Wu
- G. Kim
- Zhen-feng Cheng
- Xin Chen
Citations in the corpus
- Make It Memorable: Tourism Experience, Fun, Recommendation and Revisit Intentions of Chinese Outbound Tourists (2020, background): “Toyama and Yamada [78] found that novelty is”
- Destination Aesthetics and Aesthetic Distance in Tourism Experience (2015, background): “Novelty as well as familiarity has been associated with product preferences in consumer behavior research where the interplay of both is known to predict a product choice (Hekkert, Snelders, & van Wieringen, 2003) and the formation of consumer loyalty (Toyama & Yamada, 2012).”
- How Country Image Affects Tourists’ Destination Evaluations: A Moderated Mediation Approach (2018, background): “…of destination marketing, including destination image (Seo, Kim, Oh, & Yun, 2013), intentions to visit destinations (Yang, Yuan, & Hu, 2009), destination choice (G. Lee & Tussyadiah, 2012), and tourists’ satisfaction and destination loyalty (Mechinda, Serirat, & Gulid, 2009; Toyama & Yamada, 2012).”