Interaction Design - Beyond Human-Computer Interaction, 3rd Edition

By Yvonne Rogers, H. Sharp, J. Preece. 2012

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Tell me more?: the effects of mental model soundness on personalizing an intelligent agent (2012, background): “To build new mental models, it has been argu ed that users should be exposed to transparent systems and appropriate instructions [21].”
The Lens of Intrinsic Skill Atoms: A Method for Gameful Design (2015, methodology): “It has developed robust methods for understanding the goals, needs, and contexts of system owners (stakeholders deciding over a system) and end users (stakeholders using the system; Rogers et al., 2012, p. 171) and assessing how well systems support these.”
A review on Internet of Things (IoT), Internet of Everything (IoE) and Internet of Nano Things (IoNT) (2015, background): “As a result of this phenomena, universal usability or Ubiquitous/Pervasive Computing [ 29 , 30 ], Usability [ 31 ], User Interface Design [ 32 ], specially Cross-Cultural Usability and Plasticity [ 33 ] of user interface design need to be focused.”