Improving Users' Mental Models of Intelligent Software Tools

By Shane T. Mueller, Gary Klein. 2011

23 citations recorded by the source corpus.

Subfields: Management Information Systems

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Eric D. Ragan
2. Niloofar Zarei
3. Sina Mohseni

Citations in the corpus

• Explanation in Human-AI Systems: A Literature Meta-Review, Synopsis of Key Ideas and Publications, and Bibliography for Explainable AI (2019, neutral): “…2005; Lesgold et al., 1988; Loksa et al., 2016; Mark and Simpson, 1991; McGuinness and Borgida, 1995; Merrill, 1987; Miller, 1988; Moray, 1987a; Mueller and Klein, 2011; Nakatsu, 2006; Nakatsu and Benbasat, 2003; Polson and Richardson, 1988; Psotka, Massey, and Mutter, 1988; Ritter and…”
• Metrics for Explainable AI: Challenges and Prospects (2018, neutral): “…computational systems, and intelligent systems (Bainbridge, 1979, 1988; de Kleer and Brown, 1983; Goodstein, Andersen and Olsen, 1988; Moray, 1987; Mueller & Klein, 2011; Rasmussen, 1986; Rasmussen, Pejtersen, & Goodstein, 1994; Samurcay and Hoc, 1996; Staggers and Norcio, 1993; Williams, Hollan,…”
• A Multidisciplinary Survey and Framework for Design and Evaluation of Explainable AI Systems (2018, methodology): “tices of interactive machine learning design to the XAI system goals layer (Section 8.1) and the user interface design layer (Section 8.2) From the standpoint of evaluation methods, Mueller and Klein [153] discuss how common usability tests cannot address intelligent tools where software replicates ”
• A Taxonomy of Emergent Trusting in the Human–Machine Relationship (2017, unknown): “To accomplish these desirable capabilities, the competence envelope of the technology must be made reasonably explicit in descriptions of what the technology cannot do or cannot do well in different circumstances (Mueller and Klein 2011).”