CRM and customer-centric knowledge management: an empirical research

By C. Stefanou, C. Sarmaniotis, Amalia Stafyla. Business Process Management Journal, 2003

330 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/55d111107244bcc839453e13b3c98f5e10731bb7

Citations in the corpus

• Customer Relationship Management: Its Dimensions and Effect on Customer Outcomes (2004, neutral): “…(Srivastava, Shervani, and Fahey 1999; Vandermerwe 2004), (2) organizing around CRM (Homburg, Workman, and Jensen 2000; Langerak and Verhoef 2003), (3) managing knowledge (Stefanou, Sarmaniotis, and Stafyla 2003), and (4) incorporating CRMbased technology (Bhaskar 2004; Chen and Ching 2004).”