Building a better critic-recent empirical results

By B. Silverman. 1992

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Explanation in Human-AI Systems: A Literature Meta-Review, Synopsis of Key Ideas and Publications, and Bibliography for Explainable AI (2019, neutral): “…Klein, 2011; Nakatsu, 2006; Nakatsu and Benbasat, 2003; Polson and Richardson, 1988; Psotka, Massey, and Mutter, 1988; Ritter and Feurzeig, 1988; Silverman, 1992; Sleeman and Brown, 1982; Southwick, 1991; Swartout, Paris, and Moore, 1991; Tanner and Keuneke, 1991; Tintarev, 2007; Woolf, 2007;…”
Using the Critiquing Approach to Cope with Brittle Expert Systems (1995, background): “Silverman (1992) found that the presence of such a pre-task "influencer" can significantly improve performance with a critiquing system.”