Impact of customer experience on loyalty: a multichannel examination

By Isabelle Brun, Lova Rajaobelina, Line Ricard, Bilitis Berthiaume. 2017

133 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/4f16a541c1c3745578276221856fe3316d8d6840