Customer churn analysis: Churn determinants and mediation effects of partial defection in the Korean mobile telecommunications service industry

By Jae-Hyeon Ahn, Sangwon Han, Yung-Seop Lee. 2006

360 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/4528bea24128b2ac5651fdce91015a23b6322d7a

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Thorsten Strufe
2. Conor Hayes
3. Marcel Karnstedt
4. Jeffrey Chan
5. Tara Hennessy
6. Partha Basuchowdhuri

In Organizational Behavior and Human Resource Management

1. Thorsten Strufe
2. Conor Hayes
3. Marcel Karnstedt
4. Jeffrey Chan
5. Tara Hennessy
6. Partha Basuchowdhuri

Citations in the corpus

• Churn in Social Networks (2010, background): “Examples of such features include call quality, presence of loyalty points, service usage levels and handset functionality [1].”