An investigation of the determinants of customer satisfaction.

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Predicting Behavioral Intentions of Active Event Sport Tourists: The Case of a Small-scale Recurring Sports Event (2010, background): “, 2005), attitudes and behavioral intentions (Ekinci, 2004), and also of destination image on behavioral inten-”
The Effect of Service Quality on Customer Satisfaction in the Utility Industry - A Case of Vodafone (Ghana) (2011, background): “Ekinci (2003) indicates that the evaluation of service quality leads to customer satisfaction.”
A Mediation Model of Tourists' Repurchase Intentions for Packaged Tour Services (2009, background): “Other studies, recognizing the influences of service quality on repurchase intention, emphasized that such influence is exerted through satisfaction; that is, satisfaction is a mediator between service quality and repurchase intentions (Ekinci 2003).”
Service quality assessment in a Greek higher education institute (2008, background): “In that way, satisfaction is based on customer’s expectations and perception of service quality (Christou and Sigala 2002; Ekinci 2004; Sigala 2004a, b).”
Customer Satisfaction, Perceived Service Quality and Mediating Role of Perceived Value (2012, unknown): “In marketing literature the concept of customer satisfaction is the main outcome of marketing practices and occupies an important position in both theory and practice (Churchill and Surprenant, 1982).”