Social media use by government: from the routine to the critical

By Andrea L. Kavanaugh, Edward A. Fox, S. Sheetz, Seungwon Yang, Lin Tzy Li, D. Shoemaker, Apostol Natsev, Lexing Xie. Digital Government Research, 2011

623 citations recorded by the source corpus.

Subfields: Communication, Political Science and International Relations, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/43dba0b3c750c16052adb4f91b10ad8c5ff69670

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Citations in the corpus

Social media effects on fostering online civic engagement and building citizen trust and trust in institutions (2014, background): “Research on social media on societal level issues has addressed politics and government (Baumgartner & Morris, 2010; Kumar & Vragov, 2009); for better reach, relevancy, and engagement in India (Rajapat, 2009); for managing national crisis situations, such as earthquakes in the U.S. (Kavanaugh et al.”
Cybercrime detection in online communications: The experimental case of cyberbullying detection in the Twitter network (2016, background): “Although this social networking site has become an important, near real-time communication channel (Kavanaugh et al., 2012), a study determined that Twitter is turning into a “cyberbullying playground” (Xu et al., 2012).”
Social media adoption and resulting tactics in the U.S. federal government (2013, background): “Most previous research on the use of social media has focused on publicly observable interactions of government institutions and their use of social media channels (Kavenaugh et al., 2011; Mahler & Regan, 2011; Picazo Vela et al., 2012).”
Social media and political communication: a social media analytics framework (2012, background): “Social media analytics has become increasingly relevant not only for political institutions and government sector (e.g., Kavanaugh et al. 2011; Paris and Wan 2011; Stieglitz et al. 2012) but also in the context of business and marketing (e.g., Gruhl et al. 2010; Larson and Watson 2011).”
Social Media Analytics (2014, background): “…collect, monitor, analyze, summarize, and visualize relevant information from social interactions and usergenerated content in various domains such as business, public administration, politics, or consumer decision-making (e.g., Zeng et al. 2010; Kavanaugh et al. 2011; Stieglitz et al. 2012).”
Socializing in emergencies - A review of the use of social media in emergency situations (2015, methodology): “…simultaneously, including civilians, government or private organizations, journalists, news sites and others that create an information overload during emergencies, making it difficult to find, organize, understand and act upon it (Hagar, 2013; Verma et al., 2011; Kavanaugh et al., 2011).”
Smart governance in the context of smart cities: A literature review (2018, neutral): “Exchange of user-generated content, greater information sharing and dissemination, and crowdsourcing are essential features of social media and Web 2.0 (Bertot et al., 2010; Kaplan & Haenlein, 2010; Kavanaugh et al., 2012; Khan, 2015).”
Government innovation through social media (2013, background): “A quantitative study from Bonsón, Torres, Royo, and Flores (2012) confirms this conclusion at the local level of government in the European Union; Snead (2013), Bridges, Appel, and Grossklags (2012), Kavanaugh et al. (2012), Landsbergen (2010), and Mahler and Regan (2011) confirm it in the U.”