Operational risk and reputation in the financial industry

By Roland Gillet, G. Hübner, Séverine Plunus. 2010

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Board composition and operational risk events of financial institutions (2013, background): “In the finance literature, studies have shown that while operational losses have an immediate impact on market performance (Cummins et al., 2006; Gillet et al., 2010), they also increase banks’ risk exposures if the losses materialize over a period of time (Chernobai and Yildirim, 2008).”
The Impact of Corporate Reputation and Reputation Damaging Events on Financial Performance: Empirical Evidence from the Literature (2015, background): “…depends on the type of firm (larger for insurers than for banks, for instance, see Cummins et al., 2006), firm characteristics (Sturm, 2013), the sequence of events triggering the reputational effects (Gillet et al., 2010), and the timing of the stock market reaction (Biell and Muller, 2013).”