The Roles of Justice and Customer Satisfaction in Customer Retention: A Lesson from Service Recovery

By Noel Yee-Man Siu, T. Zhang, Cheuk-Ying Jackie Yau. 2013

157 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/4291ab976653dd3470eed0fd29248f10cb4b5182