Strategies for successful CRM implementation

By ThuyUyen H. Nguyen, J. Sherif, M. Newby. Information Management & Computer Security, 2007

355 citations recorded by the source corpus.

Subfields: Information Systems and Management, Management Information Systems, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/413393305d34857567af72dfcf0c95828a308c28

Citations in the corpus

• Antecedents and enablers of supply chain agility and its effect on performance: a dynamic capabilities perspective (2013, neutral): “In addition to this increased complexity on the supply side, customers have also become more demanding (Nguyen et al. 2007, Shen et al. 2009).”