A cross‐cultural comparison of perceived informational fairness with service failure explanations

By Chen-Ya Wang, Anna S. Mattila. 2011

87 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/40f6c445dff3f12733f7ef2d68378111236e2ed4