Emotional expressions in online user reviews: How they influence consumers' product evaluations

By Junyong Kim, Pranjal Gupta. 2012

290 citations recorded by the source corpus.

Subfields: Marketing, Sociology and Political Science, Human-Computer Interaction

View Paper: https://www.semanticscholar.org/paper/3ff031a5dbc61c607bf0c2fa91fec25d357217fa

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Victoria D. Bush
2. Stephen Tagg
3. Pradeep Racherla
4. R. King
5. Fatema Kawaf

In Sociology and Political Science

1. Victoria D. Bush
2. Stephen Tagg
3. Pradeep Racherla
4. R. King
5. Marcello M. Mariani
6. Matteo Borghi
7. Matthew D. Rocklage
8. R. Fazio

In Human-Computer Interaction

1. Matteo Borghi
2. Marcello M. Mariani
3. Matthew D. Rocklage
4. R. Fazio

Citations in the corpus

• What We Know and Don't Know about Online Word-of-Mouth: A Review and Synthesis of the Literature (2014, background): “However, negative reviews are also found to have less informational value because consumers may find negative emotions to be irrational (Kim and Gupta 2012).”
• Online shopping environments in fashion shopping: an S-O-R based review (2012, background): “…important is the social dimension of the online shopping experience; increasing attention is being paid to the significance of social network sites, virtual communities (Chan & Li, 2009; Dholakia, Bagozzi, & Pearo, 2004; Flavián & Guinalíu, 2005) and customer reviews forum (J. Kim & Gupta, 2011).”