A scenario-based experiment and a field study: A comparative examination for service failure and recovery

By Jong-Hyeong Kim, S. Jang. 2014

138 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Safety Research, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/3fee2e6004251cad9637aa0e27ab52ef514b2f60