Beyond Customer Satisfaction

By S. Harris, M. S. Adams, Latoya Hill, M. Morgan, Carmen Soliz. 2002

92 citations recorded by the source corpus.

Subfields: General Health Professions

View Paper: https://www.semanticscholar.org/paper/3fe462903749914407df6c8bfb78cafa6e83394f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

1. Leigh Robinson
2. P. Valette-Florence
3. Alain Ferrand

Citations in the corpus

• The Intention-to-repurchase Paradox: A case of the Health and Fitness Industry (2010, background): “…have been subject to extensive research which has focused on service quality (Olorunniwo, Hsu, & Udo, 2006; Parasuraman, Zeithaml, & Berry, 1985, 1994a, 1994b) satisfaction (Jones & Suh, 2000; Murray & Howat, 2002; Söderlund, 2006), and image (Lassar, Mittal, & Sharma, 1995; Zins, 2001).”