Quality is in the eye of the beholder: meeting users' requirements for Internet quality of service

By A. Bouch, Allan Kuchinsky, N. Bhatti. International Conference on Human Factors in Computing Systems, 2000

380 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

Understanding the impact of video quality on user engagement (2011, background): “This knowledge can help providers to better invest their network and server resources toward optimizing the quality metrics that really matter [3].”
PocketLens: Toward a personal recommender system (2004, background): “For instance, users in one study found latency of 5–10 seconds to be about“average” [Bouch et al. 2002].”
Integrating user-perceived quality into Web server design (2000, background): “Additional discussion of experimental design and results can be found in [9].”
Performance Guarantees for Web Server End-Systems: A Control-Theoretical Approach (2002, background): “User studies are discussed in [ 19 , 16] which analyze the perceived quality of adaptation from a user’s perspective.”
A generic quantitative relationship between quality of experience and quality of service (2010, background): “The order of magnitude of the latter threshold has been confirmed by studies of user patience regarding web surfing [2].”
Cellular Traffic Offloading through WiFi Networks (2011, background): “In line with known ﬁndings about quality of service of the Internet [13], [14], we say that a node is happy if it downloads at least one byte of the desired information within 10 seconds.”