Customer Satisfaction with Service Quality: An Empirical Study of Public and Private Sector Banks

By P. Mengi. 2009

117 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/3e5e103bcaa8001856ac80b349f377ca392285bb

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1. Kazi Omar Siddiqi

Citations in the corpus

• Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011, methodology): “Zaim et al (2010) find out that tangibility, reliability and empathy are important factor for customer satisfaction, whereas responsiveness and assurance are important factor, found by Mengi (2009).”