Effect of servicescape on customer behavioral intentions: Moderating roles of service climate and employee engagement

By Kuo-Chien Chang. 2016

152 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/3d5d5c4aab57ad9356751b295bf0ad68da83f756

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. L. Andreu
2. Carla Ruiz
3. Carmen Pérez
4. E. Bigné
5. Sameer Hosany

In Organizational Behavior and Human Resource Management

1. L. Andreu
2. Carla Ruiz
3. E. Bigné
4. Sameer Hosany

Citations in the corpus

• Brand love is all around: loyalty behaviour, active and passive social media users (2020, background): “In a study into hospitality, Chang (2016) noted that positive emotions are elicited from the customer by a good service environment and/or good service quality.”