The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots

By A. Rapp, L. Curti, Arianna Boldi. 2021

541 citations recorded by the source corpus.

Subfields: Applied Psychology, Artificial Intelligence, Natural Language Processing, Human-Computer Interaction

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Artificial Intelligence

1. Su Lin Blodgett
2. Alexandra Sasha Luccioni
3. Irene Solaiman
4. Zeerak Talat
5. Dylan Baker
6. Margaret Mitchell
7. Yacine Jernite
8. Noah A. Smith

In Natural Language Processing

1. Alexandra Sasha Luccioni
2. Dylan Baker
3. Margaret Mitchell
4. Zeerak Talat
5. Su Lin Blodgett
6. Irene Solaiman
7. Yacine Jernite
8. William Agnew

In Human-Computer Interaction

1. Marie-Therese Png
2. Yacine Jernite
3. Su Lin Blodgett
4. Margaret Mitchell
5. Sara Hooker

Citations in the corpus

• Evaluating the Social Impact of Generative AI Systems in Systems and Society (2023, background): “The study of human-generative AI relationships is nascent, but growing, and highlights that the anthropomorphism [13] of these technologies may contribute to unfounded trust and reliance [192, 225].”