The impact of enterprise systems on corporate performance: A study of ERP, SCM, and CRM system implementations
By Kevin B. Hendricks, Vinod R. Singhal, Jeff K. Stratman. 2007
870 citations recorded by the source corpus.
Subfields: Management Information Systems
View Paper: https://www.semanticscholar.org/paper/3732d243e534fed43de5065d39bfcc4a8d6de3bd
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Management Information Systems
- Jan vom Brocke
- Maria Fay
- Oliver Müller
- Chan Li
- Vesna Bosilj-Vuksic
- Michael D. Myers
- Vernon J. Richardson
- Yogesh Kumar Dwivedi
Citations in the corpus
- The Effect of Big Data and Analytics on Firm Performance: An Econometric Analysis Considering Industry Characteristics (2018, methodology): “These methods have been used for many years to investigate the business value of transactional IT systems, such as ERP, CRM, and SCM systems [4, 19, 28, 32, 48].”
- Exploring CRM effectiveness: an institutional theory perspective (2011, background): “…in positive outcomes for firms using CRM. Empirical evidence suggests that, on average, CRM efforts contribute positively to firm performance (Krasnikov et al. 2009), but some studies have also found negative or insignificant results (Hendricks et al. 2006; Voss and Voss 2008; Yim et al. 2004).”
- The Effect of Enterprise Systems Implementation on the Firm Information Environment (2013, methodology): “Other forms of ES technology also include decision support functions such as supply chain or customer relationship management systems (Hendricks et al. 2007; Bendoly et al. 2009).”
- The impact of business process orientation on financial and non-financial performance (2008, background): “…and customers)–by integrating processes beyond the boundaries of a firm Business process orientation 743 transaction based cooperation is transformed into long-term partnership that results in increased performance for all links in a supply chain (Cousins and Menguc, 2006; Hendricks et al., 2007).”
- Research on information systems failures and successes: Status update and future directions (2014, background): “These benefits include improved profitability and improved organizational performance (e.g. Devaraj and Kohli 2003; Hendricks et al. 2007; Melville et al. 2004; Sabherwal et al. 2006), as well as efficient and effective business processes or working routines on an individual level (e.g.…”