The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions

By Riadh Ladhari, Nizar Souiden, B. Dufour. 2017

242 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/316f8f0e0bb62b830e2dadf92cee804107a415c3

Citations in the corpus

• Customer experiences in the age of artificial intelligence (2020, unknown): “(b) Emotional, (c) physical and sensorial, and (d) social elements (Ladhari, Souiden, & Dufour, 2017).”