AN INTEGRATED FRAMEWORK FOR SERVICE QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL RESPONSES IN INDIAN BANKING INDUSTRY: A COMPARISON OF PUBLIC AND PRIVATE SECTOR BANKS

By M. Bedi. 2010

138 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/2efd5dffb39f24e63c6a37336e32dc732ad2e511

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1. Kazi Omar Siddiqi

Citations in the corpus

• Interrelations between Service Quality Attributes, Customer Satisfaction and Customer Loyalty in the Retail Banking Sector in Bangladesh (2011, background): “Most of the researchers found that service quality is the antecedent of customer satisfaction (Bedi, 2010; Kassim and Abdullah, 2010; Kumar et al., 2010; Naeem and Saif 2009; Balaji, 2009; Lee and Hwan, 2005; Athanassopoulos and Iliakopoulos, 2003; Parasuraman et al 1988).”