Linkages between customer service, customer satisfaction and performance in the airline industry: Investigation of non-linearities and moderating effects

By Adams B. Steven, Yan Dong, Martin E. Dresner. 2012

133 citations recorded by the source corpus.

Subfields: Economics and Econometrics, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/2d4bda0ac7b42acc1ac19bae297b0d1003a1a9a4